Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Full tracking provided
  • Insurance: Included for all shipments

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Minimum Order: $50 or more
  • Tracking: Basic tracking available

Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.

International Shipping

We ship worldwide, excluding some remote areas in Asia and other specified regions. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

Return Policy Overview

We want you to love your ITALIST SHOP purchase! If you’re not completely satisfied, you may return eligible items within 15 days of delivery for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Underwear & Nightwear (unless defective or incorrect item received)
  • Items with removed tags or original packaging
  • Items showing signs of wear or damage not present at time of shipment
  • Final sale items (clearly marked in product description)

Return Process

1 Initiate Your Return

Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return.

2 Receive Return Authorization

We will email you a Return Authorization Number and detailed instructions. Do not ship returns without this authorization as we cannot process unauthorized returns.

3 Package Your Items

Include all original tags, packaging, and a copy of your return form. Items must be unworn, unwashed, and in original condition with all tags attached.

4 Ship Your Return

Ship your return using a trackable method to our returns center at:

ITALIST SHOP Returns
1814 Marietta Street
Oakland, CA 94612
USA

Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Refund Processing

Refund Timeline & Method

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Refunds are issued to the original payment method
  • Deductions: Original shipping costs are non-refundable
  • Notification: You will receive email confirmation when your refund is processed

Important: The time it takes for the refund to appear in your account depends on your payment provider. Credit card refunds typically take 3-10 business days to process after we issue the refund.

Exchanges

We currently offer exchanges for size or color, subject to availability. Follow the same return process and specify that you would like an exchange. If the requested item is not available, we will issue a refund instead.

Need Help?

Our customer service team is here to assist you with any shipping or return questions:

  • Email: [email protected]
  • Response Time: Within 24 hours during business days
  • Business Hours: Monday-Friday, 9:00 AM – 6:00 PM PST

Thank you for shopping with ITALIST SHOP. We appreciate your business and are committed to providing you with premium fashion and exceptional service.