Our Commitment to Your Satisfaction
At ITALIST SHOP, we strive to ensure you love every purchase. However, we understand that sometimes items may not meet your expectations. Our returns and exchanges policy is designed to make the process as smooth and straightforward as possible for our valued international customers.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. All returned items must be in their original condition: unworn, unwashed, with all tags attached, and in original packaging.
Step-by-Step Return Process
- Submit Your Request
Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information. - Wait for Authorization
Our team will review your request and provide return authorization and instructions within 2 business days. - Package Your Items
Carefully pack the items in their original packaging, including all tags and labels. Include a copy of your order confirmation or packing slip. - Ship Your Return
Send the package to our returns center at:
1814 Marietta Street, Oakland, US 94612
Please note: Return shipping costs are the responsibility of the customer unless the return is due to our error. - Confirmation & Processing
Once we receive your return, we will inspect the items and process your refund or exchange within 5-7 business days.
Return Request Template
Copy and paste the template below into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear ITALIST SHOP Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List item names, sizes, and quantities]
Reason for Return/Exchange: [Please specify: size issue, style preference, damaged item, etc.]
Preferred Resolution: [Refund / Exchange for [specific product and size]]
Please provide return authorization and shipping instructions at your earliest convenience.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Refund Information
Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your returned items.
Refund Method: Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your PayPal account
Note: Original shipping fees are non-refundable unless the return is due to our error.
Exchange Information
Exchanges are subject to product availability. If your requested exchange item is not available, we will contact you to discuss alternatives or process a refund.
For exchanges, we will ship the new item once we receive your return. Standard shipping charges apply for the new shipment.
Non-Returnable Items
To ensure hygiene and quality standards, the following items cannot be returned or exchanged unless defective:
- Underwear & Nightwear: For hygiene reasons, intimate apparel and sleepwear are final sale
- Swimwear: Must have hygiene strip intact and be in original condition with tags attached
- Items that show signs of wear, damage, or have been altered
- Items without original tags and packaging
International Returns
As we serve customers worldwide (excluding Asia and select remote areas), please note:
- Return shipping costs are the customer’s responsibility
- Customs duties and import taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Address: 1814 Marietta Street, Oakland, US 94612
Response Time: Within 2 business days
We appreciate your trust in ITALIST SHOP and are committed to ensuring your complete satisfaction with our fashion collections.